Help

Welcome to the IT Help Desk and the Norse Tech Bar! We provide NKU technology support for faculty, staff and students.  

 

System & Security Alerts

No alerts at this time.

Contact Us

Hours for phone, instant chat, email and service request

  • Monday-Friday: 7 a.m. to 10 p.m.
  • Saturday: 8:15 a.m. to 5 p.m.
  • Sunday: 12:30 p.m. to Midnight (Closed during summer)

859-572-6911

helpdesk@nku.edu

Submit service request online

Live support via chat*

*Chat available via computer only

Visit Us

logo for Norse Tech Bar

Hours for walk-in assistance (no appointment needed)

Location: University Center, plaza level

  • Regular Hours: M-Th 8 a.m.- 6 p.m.; F 8 a.m.-4:30 p.m.
  • Spring Break, Winter Break & Summer Hours: M-F 8 a.m.-4:30 p.m.

Frequently Asked Questions

Password

Email - Spam

Microsoft Office 365

Residence Hall Technology

  • + Can I have a wired connection in my dorm room?
    Yes. By default, all wired connections in the dorms are turned off because most users prefer wireless. But if you would like the port activated at no charge, locate the port in your room and write down the number. Contact the IT Help Desk with that number, your username, the building you live in, your room number, etc. and we will activate the port.  

Voicemail

  • + How do I listen to my voicemail off of campus (fac/staff)?
    You can call in to check your voicemail messages or update your greeting from anywhere in the world. Dial (859) 572-5800. When the recording answers, press "*". Follow the prompts to enter your extension and hit "#". Enter PIN. Review voicemails as you would from your office phone.

VPN & Virtual Desktop (VMWare)

Report Wi-Fi Deadspots

Click this button if you have any issues relative to IT that need to be escalated.

Information Technology